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Customer Service Representative

2 months ago

Brownsville, Texas, United States Teleperformance USA Full time
Job Summary

Teleperformance USA is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional service to our high-value customers by providing best-in-class service and solutions to grow customer relationships within set standards via phone and chat channels.

Key Responsibilities
  • Deliver exceptional service to our high-value customers by providing best-in-class service and solutions to grow customer relationships within set standards via phone and chat channels.
  • Provide accurate information and assistance to customers regarding their credit card accounts, products, and services.
  • Identify and resolve customer issues efficiently while adhering to company policies and procedures.
  • Educate customers on the features and benefits of the credit card and savings products and services.
  • Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
  • Maintain accurate records of customer interactions and transactions in the company's systems.
  • Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence to provide an exceptional level of service to customers.
  • Provide first call/chat resolution while following strict procedures that meet regulatory and compliance guidelines.

Requirements
  • High School diploma or GED.
  • 1+ year related customer service-related experience. (Preferred credit card customer service)
  • Strong computer efficiency: Familiarity with basic computer applications and the ability to navigate multiple systems simultaneously.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathetic demeanor and a genuine desire to help others.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.

About Teleperformance USA
Teleperformance USA is a global digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.