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Customer Service Representative Healthcare
2 months ago
We are seeking a skilled Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will provide exceptional customer care to individuals navigating complex healthcare plans. If you have a passion for making a positive impact and delivering top-notch customer service, we encourage you to apply.
About the RoleThis position requires a high level of professionalism, excellent communication skills, and the ability to work within established turnaround times. You will be responsible for providing customer service via multiple channels, including phone, email, and web chat. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role.
Responsibilities- Provide customer service for basic and routine inquiries and problems via multiple channels.
- Use computerized systems for tracking, information gathering, and troubleshooting.
- Provide feedback and input on call trends, processes, procedures, and training.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Follow policies and standard operating procedures, including filling out timesheets and adhering to privacy and HIPAA rules.
- Utilize standard technology, such as telephone, email, and web browser, to perform job duties.
- Assist callers with filling out online applications and submitting electronically to plan providers for processing.
- Complete basic call log related to phone inquiries.
- Refer calls as required to CSR Lead.
- Maintain up-to-date knowledge of client regulations and policies.
- Report problems that occur via the online system.
- High School diploma or equivalent with 6 months of customer service experience.
- Ability to speak and read English clearly, professionally, and fluently.
- Ability to work within established turnaround times.
- Excellent interpersonal skills and the ability to organize simultaneous tasks.
- Ability to work as a member of a team.
- Participation and certification in internal CCO training.
- Medicare participation and certification in internal Tier I Claims Part A, Claims Part B, and Claims DME training.
- Hourly base pay of $17.20.
- 10% shift differential for evening shifts.
- $1800+ in bonus opportunities, including training completion, referrals, and more.
- Additional $1000 in bonus opportunities for Limited-Service positions.
- 401k with company match.
- Paid accrued Sick Leave and PTO plus 11 paid holidays.
- Company-paid, base employee Medical Coverage.
- Employee Assistance Program (EAP).
- Employee Wellness and Discount Programs.
- Flexible scheduling options.
- A supportive environment with career development and promotional opportunities.
