Customer Service Representative

5 days ago


Brownsville, Texas, United States Teleperformance Full time

About Teleperformance

Teleperformance is a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.

With a presence in over 80 countries and a team of over 500,000 passionate employees, we provide a unique blend of technology and human touch to create exceptional customer experiences.

Our Mission

We strive to be the best in all that we do, delivering unparalleled service and creating a culture of inclusion and diversity where everyone feels valued and inspired.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Brownsville, Texas. As a key member of our contact center, you will be responsible for providing exceptional customer experiences through inbound calls, chats, and emails.

Responsibilities

  • Answer inbound calls, chats, and emails in a timely and professional manner
  • Provide accurate and helpful information to customers, resolving issues and answering questions
  • Utilize our proprietary systems and tools to manage customer interactions and resolve issues efficiently
  • Collaborate with team members to achieve sales and customer satisfaction goals
  • Participate in ongoing training and development to improve skills and knowledge

Requirements

  • 2+ years of experience in a customer-facing role, preferably in a contact center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in basic computer skills and Microsoft Office
  • Bilingual in English and Spanish (required)

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The chance to work with a global company and make a real impact on customer experiences

Join Our Team

At Teleperformance, we believe that our employees are the key to our success. We offer a supportive and inclusive work environment that encourages growth, learning, and innovation.



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