Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Jiffy Lube. As a key member of our service center team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our guests.
Key Responsibilities- Provide World-Class Customer Service: Offer personalized service to our guests, ensuring their needs are met and exceeded.
- Understand and Promote Jiffy Lube Products and Services: Develop a thorough knowledge of our products and services, and effectively communicate their benefits to our guests.
- Capture Guest Needs and Provide Updates: Accurately identify and capture our guests' product needs, and provide timely updates throughout the service process.
- Offer Personalized Recommendations: Provide our guests with tailored options that meet their unique automotive needs.
- Perform Jiffy Lube's Signature Service: Perform our signature oil change service, replacing fluids, filters, wiper blades, and other preventative maintenance services as required.
- Previous Experience: A minimum of 1 year of experience working in a dealership, automotive shop, tire center, or quick lube environment.
- Valid Driver's License: A valid driver's license is required for this role.
- Background Check: Must successfully pass a background check.
- Effective Communication: Possess the ability to effectively communicate in English, both verbally and in writing.
Jiffy Lube is a leading provider of automotive preventive maintenance, with a national footprint of over 2,000 franchisee-owned service centers across the country. We offer a range of services, from oil changes and tire rotations to more complex services. Our technicians are highly trained in both preventive maintenance and customer service, ensuring that our guests receive the best possible experience.
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