Vice President of Branch Operations

2 weeks ago

Corpus Christi, Texas, United States The Ladders Full time
Position Overview

The Vice President of Branch Operations is responsible for overseeing the overall functionality of branch activities, staff development, performance metrics, and ensuring high-quality service delivery to members. This role will ensure that operational procedures align with organizational standards and comply with policy guidelines; manage branch processes and maintain quality across all functions; evaluate branch performance metrics to mitigate risks while optimizing business opportunities; and provide leadership in enhancing operational and financial outcomes. Collaboration with the Regional Vice President is essential to meet or exceed all operational standards.

Key Responsibilities:
  • Supervise daily branch operations to guarantee professional conduct and timely service delivery to members.
  • Analyze branch performance metrics to ensure compliance, quality, and risk management.
  • Oversee all branch functions to maintain service quality by effectively managing workloads and expediting processing activities.
  • Direct branch operations to ensure service excellence, including compliance strategies and sales initiatives.
  • Establish and monitor internal controls.
  • Identify trends and implement necessary changes to achieve organizational objectives.
  • Evaluate and address quality assurance audit findings, processes, and controls, while managing fraud risks associated with branch operations.
  • Facilitate staff development through coaching and identifying strengths and areas for improvement.
  • Present branch performance data and other relevant information for meetings and presentations.
  • Contribute to the development of best practices for new systems, programs, or services related to branch operations.
  • Define and implement branch activities to establish effective governance and best practices for production and quality.
  • Encourage professional development through interdepartmental collaboration to enhance processes and reduce inefficiencies.
  • Lead or participate in projects as assigned by management.
  • Assist in resolving member complaints in accordance with applicable regulations, overseeing the resolution process and necessary training improvements.
  • Assess branch facilities to identify resources needed for improvements or repairs.
  • Perform additional duties as assigned (note: essential functions and responsibilities may evolve or new ones may be assigned at any time).
Qualifications:
  • High School Diploma or equivalent.
  • At least five years of experience in financial services or customer relations.
  • A minimum of three years in a supervisory or managerial role, including staff management and conflict resolution.
  • Strong interpersonal skills with the ability to multitask and manage time effectively while paying close attention to detail.
  • Ability to follow instructions provided in various formats.
  • Capacity to address problems involving multiple variables in standardized situations.
  • Proficient in analyzing, developing, managing, and enhancing processes and systems.
  • Excellent organizational and problem-solving skills with the ability to meet deadlines.
  • Proficient in Microsoft Office applications and other office technology.
  • Ability to work collaboratively in a team environment and build strong relationships with external stakeholders.
  • Effective verbal and written communication skills.
  • Attendance and punctuality are critical; must be flexible to work various schedules as needed.
Preferred Qualifications:
  • Experience in project management is advantageous.
All qualified candidates will be considered for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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