Student Enrollment Support Specialist
2 weeks ago
Position Overview
The City Menus LLC is seeking a dedicated Enrollment Customer Service Counselor to assist individuals in navigating the complexities of admissions and financial aid processes.
Job Summary
This role involves providing guidance and support to students, prospective students, and their families regarding inquiries related to admissions, financial assistance, and registration. The counselor will work collaboratively with various team members to ensure high-quality customer service.
Key Responsibilities
- Manage and respond to communications through phone, email, and other channels.
- Address inquiries from students and families regarding admissions, registration, and financial aid in a timely and accurate manner.
- Document all interactions according to established protocols.
- Escalate complex inquiries to the appropriate personnel as needed.
- Conduct outbound calls for various outreach initiatives.
Qualifications
Educational Requirements: High School diploma or equivalent.
Experience: Previous experience in a customer service environment is required.
Preferred Qualifications:
- Bilingual candidates are preferred.
- An undergraduate degree in a related field from an accredited institution is advantageous.
- Experience in enrollment services at an accredited educational institution is preferred.
Knowledge, Skills, and Abilities
Abilities: Ability to thrive in a fast-paced environment, manage time effectively, and meet established goals. Demonstrated empathy and capacity to handle sensitive situations with discretion.
Knowledge: Familiarity with the regulations governing student privacy.
Skills: Strong interpersonal skills, initiative, teamwork, problem-solving abilities, and proficiency in technology. Excellent organizational, communication (both verbal and written), and project management skills are essential.
Equal Employment Opportunity
The City Menus LLC is committed to fostering a diverse and inclusive workplace. We do not discriminate based on age, color, disability, ethnicity, gender, national origin, race, religion, sexual orientation, or veteran status.
Additional Information
This position does not involve supervisory responsibilities or financial duties. Background checks will be conducted as part of the hiring process.
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