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Café Operations Manager

2 months ago

Baltimore, Maryland, United States Hard Rock International Full time
About the Role

We are seeking a highly skilled and experienced Senior Business Leader to join our team at Hard Rock International as an Assistant General Manager. This is a senior business leadership role that will support the General Manager in upholding all brand standards and core values while meeting or exceeding Owners' Objectives.

Key Responsibilities:
  • Asset Management: Demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business' full potential in the market.
  • Financial Acumen: Demonstrate a working financial comprehension in achieving the Café's key performance metrics.
  • Sales and Marketing: Work closely with Sales to execute the Café Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
  • Mentorship and Coaching: Serve as a mentor and coach to junior management staff in understanding the business's financial goals.
  • Team Leadership: Support the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
  • Change Management: Champion change, ensuring all local and company initiatives are implemented successfully.
  • Customer Advocacy: Foster an environment of customer advocacy in which all team members put the guest first in every situation.
  • Guest Satisfaction: Execute established standards for overall guest satisfaction that meet or exceed brand standards.
  • Staffing and Development: Support Cafe staffing objectives by assisting the GM in attracting and retaining talented individuals in the market.
  • Goal Setting and Accountability: Clearly define goals and expectations for each management and hourly team member and hold them accountable for successful performance.
  • Staff Development and Advancement: Support staff development and advancement along well-defined career paths.
  • Learning and Development: Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship to drive continuous improvement and retention.
Requirements:
  • Experience: Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
  • Education: Bachelor's Business Degree or documented entrepreneurial hospitality leadership.
  • Leadership and Interpersonal Skills: Strong leadership and interpersonal skills that can be verified by peers and prior supervisors.
  • Consultative Skills: Ability to illustrate consultative skills and work cross-functionally.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Strong problem-solving skills through the ability to diagnose and develop recommended solutions.
  • Potential and Aspiration: Potential and aspiration to serve as a Hard Rock General Manager.
Physical Demands:
  • Mobility: Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
  • Sitting: Ability to sit for extended periods of time.
  • Manual Dexterity: Ability to make repeating movements of the arms, hands, and wrists.
  • Communication: Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual Strength: Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
  • Lifting and Moving: Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
About Hard Rock International:

Hard Rock International is a globally recognized company with a presence in 74 countries, including 183 cafes, 27 hotels and 12 casinos. We are committed to fostering an inclusive workplace culture for every team member and strive to live our motto LOVE ALL – SERVE ALL.

We are an equal opportunity employer and welcome and encourage applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is our policy to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change.