Customer Service Manager
4 weeks ago
As a Customer Service Manager at NorthPoint Search Group Inc, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure 100% customer satisfaction by processing all builder and homeowner-direct sales, generating sales orders and contracts, and managing the flow of information between customers and operations.
Key Responsibilities:
Process all builder and homeowner-direct sales, generating sales orders and contracts
Manage the flow of information between customers and operations
Provide value to our customers and understand products, suppliers, business partners, and competitive advantage
Track and manage builder PO portals for scheduling and installation
Learn and utilize our internal job order system to a high degree of proficiency
Maintain appropriate staffing levels to ensure efficient order processing
Assist in billing for builder and homeowner direct sales
Provide coaching, feedback, and ongoing technical and communication training to all employees to increase performance and profitability
Temporarily support or fully cover any team positions due to staffing shortages while executing a plan to fill the position as needed
Requirements:
Familiarity with the construction industry and understanding of the needs and challenges of homebuilders, contractors, and building suppliers
Excellent communication and interpersonal skills
High level of initiative, creative thinking, decision making, and problem resolution skills
3-5 years of Customer Service-related work experience in a management role
Demonstrate computer literacy and proficiency with the MS Office Suite, especially Excel, Outlook, and Word
Excellent time management skills and the ability to manage multiple tasks with shifting priorities and timeframes
What We Offer:
Base salary plus benefits (Medical, Dental, Vision, PTO, Laptop, and cell phone allowance)
Apply today and take the first step towards a rewarding career with NorthPoint Search Group Inc
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