Customer Service Representative

4 weeks ago


Lawrenceville, Georgia, United States SP Plus Corporation Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at SP Plus Corporation. As a Customer Service Representative, you will be responsible for handling high volumes of customer calls with courtesy and professionalism, resolving issues, and providing alternative solutions to retain customer satisfaction.

Key Responsibilities

  • Handles customer inquiries, complaints, and questions with the highest degree of courtesy and professionalism
  • Offers alternative solutions to resolve customer issues
  • Communicates with customers using web-based tools and demonstrates proficiency in typing and grammar
  • Utilizes, monitors, and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems
  • Makes financial decisions to protect and collect revenues and adjusts customer accounts
  • Assists supervisors with special projects and performs miscellaneous assigned duties
  • Manages multiple duties at a time
  • Delivers exceptional client service via telephone
  • Conducts detailed research and addresses customer inquiries
  • Provides quality service by comprehending procedures and continued product knowledge
  • Enters data and customer service work on a daily routine basis
  • Prepares activity reports to track performance across our customer base
  • Tracks issues and ensures timely delivery of solutions from support teams
  • Assists with financial and management accounts through processing and payment of invoices
  • Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records

Requirements

  • At least 1-2 years of experience with Call Center/Customer Service/Accounting skills involving problem-solving and ability to react quickly and professionally ensuring client satisfaction
  • Advanced multi-tasking, problem-solving, and organizational skills
  • Ability to work in a fast-paced work environment
  • Ability to accomplish tasks in the timeliest and efficient manner
  • Positive attitude with productive, professional, and courteous manner
  • Superior telephone etiquette
  • Strong written and verbal communication and interpersonal skills
  • Demonstrate intermediate or advanced computer skills, including use of Word, Excel, and web browsers (e.g. Google Chrome, Internet Explorer)
  • High School Diploma or equivalent

Preferred Qualifications

  • Flexible availability
  • Ability to train and mentor
  • Ability to perform specialized administrative duties required to support multiple locations
  • Prior call center and accounts payable/receivable experience


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