Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at SP Plus Corporation. As a Customer Service Representative, you will be responsible for handling high volumes of customer calls with courtesy and professionalism, resolving issues, and providing alternative solutions to retain customer satisfaction.
Key Responsibilities
- Handles customer inquiries, complaints, and questions with the highest degree of courtesy and professionalism
- Offers alternative solutions to resolve customer issues
- Communicates with customers using web-based tools and demonstrates proficiency in typing and grammar
- Utilizes, monitors, and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems
- Makes financial decisions to protect and collect revenues and adjusts customer accounts
- Assists supervisors with special projects and performs miscellaneous assigned duties
- Manages multiple duties at a time
- Delivers exceptional client service via telephone
- Conducts detailed research and addresses customer inquiries
- Provides quality service by comprehending procedures and continued product knowledge
- Enters data and customer service work on a daily routine basis
- Prepares activity reports to track performance across our customer base
- Tracks issues and ensures timely delivery of solutions from support teams
- Assists with financial and management accounts through processing and payment of invoices
- Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records
Requirements
- At least 1-2 years of experience with Call Center/Customer Service/Accounting skills involving problem-solving and ability to react quickly and professionally ensuring client satisfaction
- Advanced multi-tasking, problem-solving, and organizational skills
- Ability to work in a fast-paced work environment
- Ability to accomplish tasks in the timeliest and efficient manner
- Positive attitude with productive, professional, and courteous manner
- Superior telephone etiquette
- Strong written and verbal communication and interpersonal skills
- Demonstrate intermediate or advanced computer skills, including use of Word, Excel, and web browsers (e.g. Google Chrome, Internet Explorer)
- High School Diploma or equivalent
Preferred Qualifications
- Flexible availability
- Ability to train and mentor
- Ability to perform specialized administrative duties required to support multiple locations
- Prior call center and accounts payable/receivable experience
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