Service Coordinator

5 days ago


Grand Rapids, Michigan, United States Quality Air Heating and Cooling, Inc. Full time
Key Responsibilities:

As a Service Coordinator, you will be responsible for coordinating and scheduling service appointments for technicians based on customer needs and technician availability. You will prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.

Customer Interaction:

You will serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction. You will gather necessary information from customers to accurately assess service needs.

Communication & Collaboration:

You will maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback. You will work closely with management to optimize service operations and implement best practices.

Record Keeping:

You will maintain accurate records of service calls, technician assignments, and customer interactions using COINS. You will prepare and submit reports on service performance and technician productivity.

Technical Support:

You will stay informed about company products and services to effectively communicate solutions to customers.

Qualifications:

To be successful in this role, you will need a high school diploma or equivalent, and additional technical training or certifications in mechanical services is a plus. You will have proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry. You will have strong organizational skills and the ability to manage multiple tasks simultaneously. You will be able to successfully work autonomously and in group environments, with minimal supervision. You will have excellent verbal and written communication skills, and problem-solving skills with a customer-focused mindset.

What We Offer:

We offer a competitive salary and benefits package, opportunities for professional development and training, a supportive team environment, and the opportunity to work for a nationally known, publicly traded company, Comfort Systems USA.
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