Customer Support Professional: Delivering Exceptional Member Experience
4 days ago
At fusionSpan, we're seeking a skilled Customer Support Specialist to join our dynamic team. As a member of our customer-facing department, you will play a pivotal role in delivering exceptional support to our clients, primarily non-profit organizations.
About the RoleThis is an in-office position (9:00am - 5:00pm EST) that requires a highly skilled professional with expertise in delivering top-notch customer service and troubleshooting member issues. You will be responsible for handling a wide range of member inquiries, from basic to complex, ensuring a seamless customer experience.
Key Responsibilities:- Provide Tier I-II support by answering inbound calls and emails from members and state staff, actively listening to their needs, and identifying appropriate solutions.
- Troubleshoot and resolve member/state staff service issues, triage escalating complex cases.
- Collaborate with a global high-performing, cross-functional team to ensure a seamless customer service experience.
- Maintain a strong understanding of the Salesforce CRM as this role will be working daily on the platform to dis-position account activity, update communication, and conduct data-entry for multiple non-profit clients.
- Demonstrate accountability for your work, ensuring tasks are completed accurately and efficiently.
We're a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities.
What We Offer- An estimated salary range of $50,000 - $65,000 per year, depending on experience.
- Comprehensive Health insurance.
- Dental & Vision.
- Life Insurance.
- Long Term Disability.
- Accidental Death & Dismemberment insurance.
- Retirement savings match.
- 15 days of paid vacation – increases with tenure.
- 10 paid federal holidays.
fusionSpan is a company that values innovation, teamwork, and customer satisfaction. We strive to foster a culture of caring, both within our organization and in the communities we serve. As a valued member of our team, you'll have opportunities for personal growth and development in a dynamic and supportive environment.
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