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Workforce Development Specialist

2 months ago

Houston, Texas, United States Equus Full time
Workforce Solutions at EquusJob Summary

Equus Workforce Solutions is a leading provider of workforce development services in North America. Our team is dedicated to delivering high-quality solutions that meet the needs of our clients and their customers.

Key Responsibilities
  • Client Eligibility Determination: Determine clients eligible for workforce solutions financial aid, ensuring accurate and timely processing of applications.
  • Information Management: Enter client information into management information systems and maintain electronic files, adhering to confidentiality and data protection guidelines.
  • Financial Aid Resource Specialist: Provide expert guidance and support to clients seeking financial aid, addressing their inquiries and concerns in a professional and courteous manner.
  • Communication and Customer Service: Handle high volumes of inbound and outbound communications with clients, responding to their needs and resolving issues promptly and efficiently.
  • Application Processing: Process incoming applications and inquiries accurately and in a timely manner, ensuring all necessary information is collected and documented.
  • Client Data Protection: Collect and maintain accurate and complete client information while protecting confidential data, adhering to Equus' commitment to confidentiality and data protection.
  • Process Improvement: Identify opportunities for process improvements and make recommendations to enhance the efficiency and effectiveness of workforce solutions services.
  • Customer Support: Resolve routine customer concerns using excellent customer service skills, ensuring client satisfaction and loyalty.

At Equus Workforce Solutions, we are committed to providing a work environment where everyone is included, treated fairly, and with respect. We are an equal opportunity employer and adhere to EEO guidelines, ensuring that all client information is kept confidential.