Workforce Development Specialist

3 weeks ago


Houston, Texas, United States Equus Full time
Job Summary

We are seeking a highly skilled and detail-oriented Workforce Development Specialist to join our team at Equus Workforce Solutions. As a key member of our workforce development team, you will be responsible for determining customer eligibility for financial aid, entering information into our management information system, and maintaining electronic files.

Key Responsibilities
  • Determine customer eligibility for financial aid and enter information into our management information system.
  • Function as a financial aid resource specialist for applicants, responding to inquiries from prospective students and parents in need of childcare.
  • Handle a high volume of inbound and outbound communications with prospective residents seeking financial aid for training or childcare.
  • Process a high volume of incoming applications/inquiries in a timely and accurate manner.
  • Collect accurate and complete information from residents, protecting confidential information while determining eligibility.
  • Makes recommendations for process improvements to continuously improve efficiency of operations and customer service.
  • Resolves routine customer concerns utilizing excellent customer service skills.

Requirements
  • Bachelor's degree from an accredited university or college, or equivalent work experience.
  • One to three years of experience in workforce development.
  • Strong customer service skills required.
  • Excellent internal and external customer service skills, including a positive attitude and good listening skills.
  • Ability to work with people from various backgrounds and with various needs.
  • Ability to work independently.
  • Excellent organizational and time-management skills with strong attention to detail.
  • Knowledge of Microsoft Office software and ability to work in many different programs/platforms.

About Equus Workforce Solutions

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all, you can expect to make a lasting impact on the lives of others. At Equus, we are strengthened by diversity and committed to providing a work environment in which everyone is included, treated fairly, and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.

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