Workforce Solutions Specialist

1 month ago


Houston, Texas, United States Equus Full time
Job Title: Eligibility Specialist-FASC

At Equus Workforce Solutions, we are seeking a highly skilled Eligibility Specialist-FASC to join our team. As a key member of our workforce development team, you will play a critical role in determining customer eligibility for financial aid and providing exceptional customer service.

Key Responsibilities:
  • Determine customer eligibility for financial aid and enter information into our management information system.
  • Function as a financial aid resource specialist, responding to inquiries from prospective students and parents.
  • Handle a high volume of inbound and outbound communications with prospective residents seeking financial aid for training or childcare.
  • Process incoming applications and inquiries in a timely and accurate manner.
  • Collect accurate and complete information from residents while protecting confidential information.
  • Maintain electronic files and make recommendations for process improvements to enhance efficiency and customer service.
Requirements:
  • Bachelor's degree from an accredited university or college, or equivalent work experience.
  • One to three years of experience in workforce development.
  • Strong customer service skills and excellent internal and external communication skills.
  • Ability to work with people from diverse backgrounds and with various needs.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time-management skills with strong attention to detail.
  • Knowledge of Microsoft Office software and ability to work in multiple programs/platforms.
About Equus Workforce Solutions:

Equus Workforce Solutions is a leading provider of workforce development services in North America. We are committed to providing a work environment that values diversity, inclusion, and respect. We are an equal opportunity employer and welcome applications from qualified candidates.



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