Patient Care Coordinator

2 weeks ago


Fort Worth, Texas, United States Optum Full time

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people around the world. As a Patient Care Coordinator, you'll play a vital role in connecting patients with the care and resources they need to live healthier lives.

Key Responsibilities:

  • Ensure seamless patient check-in and check-out processes
  • Prepare and maintain accurate patient charts
  • Verify patient insurance coverage and benefits
  • Reconcile daily transactions and manage patient payments
  • Respond to patient inquiries and provide exceptional customer service
  • Greet patients and build rapport to create a positive experience
  • Collect and process patient payments
  • Make follow-up calls to identify and close gaps in patient care
  • Assist patients with completing required paperwork and documentation
  • Manage challenging patient interactions with empathy and professionalism

You'll thrive in an environment that values diversity, inclusion, and career growth. Our comprehensive benefits and development opportunities will support your success and help you advance your career in healthcare.

Requirements:

  • High School Diploma or equivalent
  • 1+ years of customer service experience
  • 1+ years of healthcare experience
  • 1+ years of experience with EMR applications

Preferred Qualifications:

  • Ability to apply knowledge and skills to varying situations
  • Moderate level of knowledge and skills in own function
  • Requires little assistance with standard and non-standard requests
  • Solves routine problems independently
  • Works with supervisor to solve more complex problems
  • Prioritizes and organizes work to meet deadlines
  • Collaborates with others as part of a team

At Optum, we're committed to creating a healthier world and advancing health equity for all. We believe that everyone deserves access to quality care, regardless of their background or circumstances. Join us in our mission to make a meaningful difference in the lives of our patients and communities.

Equal Employment Opportunity:

Optum is an Equal Employment Opportunity/Affirmative Action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



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