Human Services Technician III

5 days ago

Waco, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:
As a Human Services Technician III, you will play a vital role in providing support to agency staff and supervisors in delivering human services to families involved in Child Protective Services (CPS) cases. Your responsibilities will include transporting clients to and from appointments, observing and supervising parent and child visits, and completing necessary documentation. You will also perform various clerical duties, such as data entry, scheduling, and answering phone inquiries. Additionally, you will promote cultural diversity and respect among coworkers and work-related contacts. If you are a team player with excellent communication skills and a passion for helping others, we encourage you to apply for this rewarding role.

Key Responsibilities:
• Provide transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
• Observe and/or supervise parent and child visits.
• Complete appropriate forms and documentation concerning client contact, including data entry into IMPACT and other agency systems.
• Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
• Perform other duties as assigned and required to maintain unit operations, including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.
• Promote and demonstrate appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attend work regularly in accordance with agency leave policy.

Requirements:
• Knowledge of Child Protective Services.
• Knowledge of community resources.
• Ability to communicate effectively verbally and in writing.
• Ability to follow instructions.
• Ability to get work effectively with others.
• Ability to effectively supervise children of various ages.
• Ability to operate a personal computer, several software packages, and basic office equipment.
• Ability to work in an office supporting several staff members.

Why Work for DFPS?
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making qualifying monthly payments, but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver (k) and Programs under the Employees Retirement System of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases.

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