Human Services Assistant

2 days ago

Waco, Texas, United States Dept of Family & Protectve Svc Full time
Job Summary:
We are seeking a highly motivated and detail-oriented Human Services Technician to join our team at the Department of Family and Protective Services. As a Human Services Technician, you will play a critical role in supporting our Child Protective Investigations (CPI) team by providing transportation, documentation, and supervision services to families involved in CPI cases.

Key Responsibilities:
Provide transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
Observe and/or supervise parent and child visits.
Complete appropriate forms and documentation concerning client contact, including data entry into IMPACT and other agency systems.
Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
Perform other duties as assigned and required to maintain unit operations, including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.
Promote and demonstrate appropriate respect for cultural diversity among coworkers and all work-related contacts.
Attend work regularly in accordance with agency leave policy.

Requirements:
Graduation from high school or equivalent.
One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.
Ability to communicate effectively verbally and in writing.
Ability to follow instructions.
Ability to get work effectively with others.
Ability to effectively supervise children of various ages.
Ability to operate a personal computer, several software packages, and basic office equipment.
Ability to work in an office supporting several staff members.

Additional Information:
Human Service Technicians may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include: safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.

Why Work for DFPS?
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas.

DFPS is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases.

What We Offer:
Competitive salary and benefits package
Opportunities for career advancement and professional growth
Collaborative and supportive work environment
Recognition and rewards for outstanding performance

How to Apply:
If you are a motivated and detail-oriented individual who is passionate about making a difference in the lives of families and children, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].

Equal Employment Opportunity:
The Texas Department of Family and Protective Services is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Reasonable Accommodation:
The Texas Department of Family and Protective Services is committed to providing reasonable accommodation to applicants with disabilities. If you require a reasonable accommodation to participate in the application process, please contact the HHS Employee Service Center at 1-888-894-4747.

Language Preference:
The preferred language for this position is English. However, we welcome applications from bilingual and multilingual candidates who are proficient in English and another language.

Language Code:
en

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