Technical Services Coordinator

6 days ago

Fullerton, California, United States Agiliti Health Full time
Job Summary

The Technical Services Coordinator is a key member of our team at Agiliti Health, responsible for overseeing and coordinating the biomedical and field service technicians assigned to a designated location. This role ensures that medical equipment at the office and customer locations is timely and cost-effectively inspected, repaired, and maintained.

Key Responsibilities
  • Oversee and coordinate the activities of biomedical and field service technicians
  • Ensure accurate and detailed equipment records are kept
  • Assist in growing technical services revenue and supporting key daily office functions
  • Manage requisitions, parts, and supply inventory and purchase orders
  • Complete required documentation, reports, and updates to support business operations
  • Provide focus and help establish priorities for technical teams
  • Ensure equipment incidents, recalls, upgrades, and modifications are completed in compliance with directives and documented accordingly
  • Coordinate and train technical services technicians
  • Hold self and other technical services technicians accountable for completion of assignments
  • Proactively manage continuous improvement opportunities and initiatives
Requirements
  • Associates degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training required; Bachelors degree preferred
  • At least 1 year of technical experience
  • Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, and medical equipment manufacturers
  • Medical equipment preventive maintenance, repair, and handling experience
  • Able to read and understand technical manuals and electric/pneumatic schematics
  • Demonstrated competency to perform operational verification procedures, preventive maintenance, and repair service on various equipment
  • Proficient in the use of test equipment
  • Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
  • Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required
  • Valid drivers license
  • Able to lift and/or push 75 pounds
Behavioral Skills
  • Possesses quality orientation with a get it right the first time attitude
  • Complies with patient privacy laws in all matters
  • Effectively builds credibility and trust with customer administration, clinicians, and staff
  • Maintains and projects confidence, enthusiasm, and a professional image
  • Flexible, coachable
  • Demonstrates strong communication and presentation skills (listening, writing, and speaking)
  • Demonstrates team orientation and shows respect for others
  • Proactive and self-directed
  • Operates with a proactive approach towards safety, health, and quality in compliance with all company, governmental, and customer policies and regulations
  • Organized; prioritizes to meet deadlines
  • Customer-focused; willing to go above and beyond
Practical Skills
  • Participates and partners with key staff members to promote revenue growth, cost containment, and expansion of services with existing and potential customers
  • Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer, employee, and service concerns, discrepancies, and disagreements
  • Knowledgeable about business information and its inventory and billing systems
  • Maintains compliance with International Organization for Standardization (ISO) regulations, if applicable
  • Manages requisitions, parts, and supply inventory and purchase orders
  • Completes required documentation, reports, and updates to support business operations
  • Possesses knowledge of, and can articulate, policies and procedures
  • Ensures accurate documentation is completed in a timely manner to meet regulatory compliance needs
  • Provides focus and helps establish priorities for technical teams
  • Ensures equipment incidents, recalls, upgrades, and modifications are completed in compliance with directives and documented accordingly
  • Coordinates and trains technical services technicians
  • Holds self and other technical services technicians accountable for completion of assignments
  • Proactively manages continuous improvement opportunities and initiatives

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