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Operations Support Coordinator

2 months ago

Fullerton, California, United States Vert Environmental @ Fullerton Full time
Job Overview

We are seeking a dedicated Dispatch Administrator II to enhance the efficiency of our Project Coordinating Department. This pivotal role involves providing leadership and serving as a key resource for all company inquiries. The successful candidate will address field sampling inquiries, laboratory analysis questions, and assist with pricing, administrative, and billing matters. Additionally, this position will oversee daily operations to ensure smooth workflow.

Benefits Offered:

  • Comprehensive Medical Coverage
  • Dental and Vision Insurance
  • Paid Time Off for Vacation and Sick Leave
  • 401(k) Retirement Plan
  • Discounts on Travel, Entertainment, Wellness, and Gym Memberships

Compensation Range: $49,000 - $56,000

Key Responsibilities:

  • Manage incoming phone communications
  • Coordinate with clients and technicians
  • Schedule field operations with technicians, clients, and homeowners
  • Deliver exceptional customer service and maintain strong client relationships
  • Perform data entry tasks
  • Prepare and secure work authorizations
  • Assist in gathering billing information for clients and insurance providers
  • Lead in the absence of the manager

Required Qualifications:

  • Proven customer service experience
  • Strong communication skills with diverse personalities
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to master company databases and project management software
  • Excellent verbal communication skills, personable demeanor, and client-focused approach
  • Strong multitasking abilities
  • Experience in training and evaluating deliverables
  • Capability to manage a dynamic office environment
  • Ability to comprehend and articulate technical and scientific concepts
  • Skilled in directing various departments and prioritizing tasks
  • Detail-oriented with accurate reporting and fast typing skills
  • Minimum of 2 years of relevant industry experience
  • Certifications in Asbestos, Lead, and Industrial Hygiene are advantageous
  • Laboratory experience is beneficial
  • Exceptional communication skills
  • Must reside within a reasonable commuting distance

About VERT Environmental @ Fullerton
VERT Environmental @ Fullerton is a comprehensive environmental testing and consulting firm dedicated to serving Southern California. We provide opportunities for career growth and stability in a resilient industry, supported by a dynamic team that thrives in a fast-paced environment.

Our Vision:
A company that employees take pride in and competitors aspire to emulate.

Our Mission:
Empower every individual within our organization to achieve greater success.

We welcome both newcomers and seasoned professionals in the environmental sector who are eager to succeed and grow with us.