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Customer Service Representative

2 months ago

San Antonio, Texas, United States Brady Industries Full time
Job Description

Brady Industries is seeking a highly skilled Customer Service Representative to join our team.

This is a unique opportunity to work with a leading company in the industry, providing exceptional customer service and support to our valued clients.

Key Responsibilities:

  • Provide timely and accurate information to customers regarding order status and product knowledge.
  • Handle all client interactions, including inbound and outbound calls, emails, and face-to-face interactions.
  • Process customer orders and changes according to established department policies and procedures.
  • Assist sales representatives in servicing customers and resolving issues.
  • Maintain accurate records and review open orders.
  • Research customer problems and follow through to resolution.
  • Provide administrative support to management, including report generation, data processing, and filing.

Requirements:

  • High School Diploma required, some college preferred.
  • 1-2 years' experience in customer service environment, warehouse/distribution environment helpful.

Benefits:

  • Competitive wages
  • Excellent benefits, including medical, dental, vision, supplemental, and disability insurance
  • 401k with company match
  • Nine paid holidays a year
  • Paid-time off