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Customer Service Representative

2 months ago

San Antonio, Texas, United States Mercury General Full time

**Job Summary**

Mercury General is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls.

**Key Responsibilities**

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Utilize basic understanding of products and systems to complete tasks independently

• Work in a fast-paced professional call center environment

• Collaborate with internal teams to resolve customer issues

• Develop and maintain a strong understanding of company policies and procedures

• Provide excellent customer service to internal and external customers

**Requirements**

• High School diploma or equivalent required

• At least 1 year of call center and/or customer service experience

• Strong customer service skills and ability to interact with internal and external customers in a professional manner

• Excellent written and verbal communication skills

• Ability to work in a fast-paced environment and multitask

• Basic computer skills and ability to learn new software and applications

**What We Offer**

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment