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Customer Service Representative

2 months ago


San Antonio, Texas, United States Mr Greens Produce Inc Full time
About Mr. Greens Produce Inc.

Mr. Greens Produce Inc. is a leading produce distributor in Texas, committed to delivering exceptional service to our clients. We are seeking a highly motivated and dedicated Customer Service Representative to join our team.

Job Summary

The Customer Service Representative will play a vital role in resolving escalated customer issues, working with clients and vendors to resolve concerns, and providing excellent customer service. The ideal candidate will have strong communication skills, ability to multitask, and a working knowledge of Microsoft Office.

Key Responsibilities
  • Customer Service: Answer inbound calls from customers, handle customer inquiries via phone, email, and chat, and provide excellent customer service.
  • Communication: Facilitate communication among customers, sales, transportation, and warehouse teams.
  • Problem-Solving: Resolve escalated customer issues and work with clients and vendors to resolve concerns.
  • Analysis: Analyze errors committed and provide feedback for improving procedures.
Requirements
  • Education: High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
  • Language: Fluent in English and Spanish preferred.
  • Availability: Must be able to work weekends - Night (Graveyard) Shift.
  • Skills: Strong communication skills, ability to multitask, strong attention to detail, ability to prioritize tasks based on deadlines, and working knowledge of Microsoft Office.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position works in an office environment with low to moderate noise levels.
  • Individual sits for long periods of time while operating a keyboard and communicating via telephone.
  • May involve standing/walking as needed primarily on a level surface throughout the day.
  • May include lifting things up to 15 pounds, on occasion.
Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Paid weekly