Restaurant Operations Manager

1 week ago


Kingwood, West Virginia, United States Dairy Queen Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Dairy Queen. As a key member of our management team, you will be responsible for overseeing the overall operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and cleanliness.

Key Responsibilities
  • Operations Management
    • Develop and implement operational strategies to drive sales growth and improve customer satisfaction.
    • Manage and maintain high standards of quality, cleanliness, and food safety.
    • Ensure that all restaurant systems and procedures are followed and maintained.
  • Team Leadership
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Provide coaching and feedback to team members to ensure they have the skills and knowledge needed to succeed.
    • Lead by example and promote a positive and inclusive work environment.
  • Business Planning and Analysis
    • Develop and implement business plans to drive sales growth and improve profitability.
    • Analyze sales data and customer feedback to identify areas for improvement.
    • Make data-driven decisions to optimize restaurant operations and improve customer satisfaction.
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive experience at our restaurant.
    • Develop and implement customer service strategies to drive sales growth and improve customer satisfaction.
    • Monitor and respond to customer feedback and concerns.
  • Health and Safety
    • Ensure that all health and safety procedures are followed and maintained.
    • Develop and implement health and safety strategies to prevent accidents and injuries.
    • Conduct regular health and safety audits to ensure compliance with regulations.
  • Marketing and Promotion
    • Develop and implement marketing and promotion strategies to drive sales growth and improve customer awareness.
    • Collaborate with the marketing team to develop and implement marketing campaigns.
    • Monitor and analyze the effectiveness of marketing campaigns.
    Requirements
    • Experience
      • Minimum 1-3 years of restaurant management experience, with responsibility for restaurant profit and loss.
      • Previous quick service restaurant experience strongly preferred.
    • Education
      • High School diploma or equivalent required.
    • Skills and Competencies
      • Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
      • Trainer and coach - ability to be a strong trainer and coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
      • Management skills - excellent track record of coaching and developing employees and effectively resolving employee relations issues.
      • Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
    • Technical Skills
      • Proficiency with computers and with Point of Sale systems.
    • Work Conditions
      • Ability to perform under pressure in a high-volume restaurant environment.
      • Ability to work in and out of different temperature ranges.
      • Ability to stand for long periods of time.
      • Ability to lift up to 50 pounds.
      • Ability to work around nuts and other allergens.


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