Field Service Technician

1 week ago

San Diego, California, United States Raymond West Full time
Job Title: Field Service Technician

Job Summary:

Raymond West is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for repairing and maintaining customer equipment, communicating effectively with customers and colleagues, and representing the company in a professional manner.

Key Responsibilities:

  • Repair and maintain customer equipment to ensure optimal performance
  • Communicate effectively with customers, peers, and management to resolve issues and provide solutions
  • Represent the company in a professional manner, promoting our products and services
  • Maintain productivity goals and work within established safety guidelines
  • Collaborate with colleagues to achieve team objectives
  • Perform routine maintenance and repairs on equipment
  • Update training and skills on a continuing basis
  • Train other employees as needed
  • Maintain a profitable billing level
  • Follow all Service Department procedures
  • Communicate with assigned Field Supervisor
  • Complete all paperwork transactions in a timely, neat, accurate and orderly fashion
  • Communicate all options to customers before proceeding with work
  • Have the necessary tools to perform repair and scheduled service work
  • Complete jobs within quoted time limits when applicable
  • Maintain a clean and orderly (inside and outside) vehicle
  • Maintain an accurate assigned parts inventory, if applicable
  • Always represent the entire company
  • Pass Raymond Certification and re-certification if applicable
  • Maintain good working knowledge of customers and equipment in assigned areas
  • Maintain an acceptable driving record as established by the company's insurance carrier
  • Report accidents whether self or customer
  • Account for 100% of available time during working hours
  • Must be willing to work overtime when necessary
  • Must coordinate all overtime with assigned supervisor
  • Must follow all procedures in the company's Employee Handbook
  • Must follow safety procedures and use good judgment in regard to safety
  • Must be willing to work out of town as necessary
  • Establish a positive rapport with customers
  • Perform other specific duties and projects as assigned by the Service Supervisors or Managers

Required Skills and Abilities:

  • Excellent written and verbal communication skills
  • Ability to read, write and speak English fluently
  • Excellent Organizational Time Management skills
  • Proficient in Microsoft office Suite and similar software
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to speak effectively before groups of customers or employees of an organization
  • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
  • Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner
  • Must be self-motivated and able to manage time efficiently
  • Must be customer oriented
  • Able to exhibit professional behavior at all times
  • Willing to follow mandates and procedures of the Service Department
  • Ability to deal with customers on a face-to-face basis
  • Maintain a sound working relationship with other technicians and fellow workers
  • Must pass all available certificates appropriate to the position
  • Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines
  • Ability to write routine reports and correspondence
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Raymond Level 1 Certified or working towards that goal, if applicable
  • Must possess a valid driver's license with no more than the allowable level of points on record, if applicable
  • Maintain personally owned tools according to approved minimum tool list
  • Maintain additional tools as required by duties and certification level
  • Must be able to take direction
  • Must be a team player, i.e., to work with peers
  • Must have working knowledge of hydraulic systems
  • Must have mechanical abilities
  • Must maintain a clean, neat, and professional appearance
  • Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
  • Motivated to continuous self-development and training
  • Willing to assume more responsibility as required

Education and Experience:

  • High school diploma, general education degree (GED) or equivalent
  • Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience

Travel Requirements:

  • This position will be based in the field and require daily travel within assigned territories
  • Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses
  • Must be able to be insured by Raymond West

Physical Requirements:

  • Position is non-sedentary
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • The employee is regularly exposed to moving mechanical parts
  • Position will be required to go onto job sites to perform duties where construction is underway
  • The employee must frequently lift and/or move up to 50 pounds
  • The position will require employee to use hands to finger, handle, or feel and reach with hands and arms
  • The employee is occasionally required to smell
  • Position requires the employee to climb/balance/stoop/kneel/crouch and crawl
  • The employee is frequently exposed to outside weather conditions and risk of electrical shock
  • The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration
  • The noise level in the work environment is sometimes loud

Pay Range:

  • The hourly range for this position is $40.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

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