Field Service Technician

3 days ago

San Diego, California, United States Bell and Howell Full time

Job Summary:

The Field Service Technician will serve as the primary customer contact for technical and service-related problems on a wide range of industrial equipment. This role requires strong electronics and mechanical skills, as well as the ability to diagnose and troubleshoot complex issues.

Key Responsibilities:

  • Install, troubleshoot, and repair industrial equipment, including printing and packaging machines, cash recycling products, and robotics.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Provide support by managing parts inventory, customer service calls, and preventative maintenance schedules.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Act as a liaison between the customer and other departments/functions of the company.
  • May need to provide an "on call" level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance.

Requirements:

  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  • Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills.

Work Environment:

This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%. The work environment is a controlled office, retail, and manufacturing environment with acceptable noise levels.

Physical Requirements:

  • Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
  • Requires lifting to waist seventy (70) pounds.
  • Requires walking and standing; using hands to feel objects; reaching; and requires balance.
  • Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.

Equal Opportunity Employer:

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.

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