Field Services Manager
2 weeks ago
This position supports the operational areas of Wave
Are you a creative thinker with a knack for problem-solving? Do you excel in a dynamic environment that requires adaptability? Can you harness your innovative spirit to guide and cultivate a successful team? If so, the role of Field Operations Manager at Wave might be the perfect fit for you.
At Wave, we strive to keep our customers connected through top-notch service and cutting-edge communication solutions. Our mission is to deliver exceptional service and entertainment products that consistently surpass the expectations of our expanding customer base. As a Field Operations Manager, you will play a crucial role in ensuring that field technicians and supervisors provide essential technology services in a safe and professional manner, all while exceeding customer expectations.
BE PART OF THE CONNECTION
In your role as a Field Operations Manager, you will showcase your leadership by guiding fulfillment technicians and contractors. Acting as a representative of Wave, you will maintain system integrity and oversee service and installation orders while fostering strong relationships with Field Technicians, Supervisors, and customers. You will coach your team for success and manage hiring, training, development, and performance, all while promoting a culture of trust and respect.
WHAT OUR FIELD OPERATIONS MANAGERS ENJOY MOST
- Achieving results and delivering exceptional customer service
- Leading and developing a high-performing team
- Cultivating strong relationships
WHAT YOU'LL BRING TO WAVE
Required Qualifications
- Education: Bachelor's degree in electronics or a related field, or equivalent work experience and industry certifications
- Experience: Supervisory experience in a technical field (5+ years)
- Skills: Leadership, time management, organizational skills, critical thinking, and professionalism
- Abilities: Analytical skills, project management expertise, and proficiency in tools, guidelines, policies, and products
- Learning Culture: We invest in your development through extensive training, hands-on experience, and mentorship to enhance your skills
- Dynamic Growth: We provide opportunities for advancement and paid training to help you grow within the company
- Competitive Pay: Attractive starting salary
- Total Rewards: Discover all the ways we invest in your career and personal life
Get to Know Us Wave is committed to fostering a diverse workforce that reflects the communities we serve, providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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