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Client Care Specialist

2 months ago

San Antonio, Texas, United States Comfort Keepers Full time
Job Overview

Transform Lives Through Compassionate Care

Are you seeking a fulfilling career that allows you to positively impact the lives of others? Do you enjoy fostering and nurturing relationships that enhance the well-being of individuals? If so, this position may be the perfect fit for you.

Comfort Keepers of San Antonio is on the lookout for a Client Care Coordinator. In this role, you will play a crucial part in delivering uplifting in-home care for seniors and older adults who need assistance, companionship, and daily support within their residences. As a Client Care Coordinator, you will have the chance to empower our caregivers in providing personalized care that enriches the lives of our clients and their families.

Benefits of the Position:

  • 401(k) plan with Pre-Tax and Roth options, including Employer Match after a specified period.
  • Comprehensive Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available for full-time employees after a defined period.
  • Accrued Paid Vacation and Sick Time for full-time employees, available for use immediately after earning.

Key Responsibilities:

The Client Care Coordinator (CCC) is responsible for overseeing the client journey from initial referral to ongoing care management. The CCC's responsibilities include:

  • Collaborating with the Operations Manager to cultivate and maintain relationships with referral sources, including assisted living facilities, hospice services, geriatric care managers, and medical specialists.
  • Engaging with potential clients by handling referral inquiries, providing information about our services, and arranging in-home assessments.
  • Ensuring seamless care for clients by coordinating family resources and liaising with community providers, insurance companies, case managers, and other relevant parties.
  • Working closely with the Homecare Services Coordinator (HSC) to align caregiver qualifications with client needs for optimal service delivery.

Qualifications:

  • High school diploma or GED is required.
  • One to three years of relevant experience in a similar role.
  • Proven sales experience with a successful track record.
  • Demonstrated leadership abilities and exceptional people management skills.
  • Outstanding customer service and communication skills, both written and verbal.
  • Willingness to spend significant time in the field, with driving as a requirement.
  • A reliable vehicle and valid driver's license, with the ability to pass a background check.

Work Environment and Physical Requirements:

  • Office setting.
  • Physical activities include walking, sitting, and standing, with lifting generally limited to files and records not exceeding 5 pounds.
  • Extended periods at a computer and on the phone.
  • Time spent in a vehicle is also expected.

Embark on a meaningful career in home care with Comfort Keepers.

Comfort Keepers is an Equal Opportunity and Affirmative Action employer, considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. Reasonable accommodations will be made for qualified individuals with known disabilities unless doing so would result in undue hardship.

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