Client Care Coordinator
1 week ago
At Comfort Keepers, we are seeking a skilled Client Care Coordinator to join our team. As a Client Care Coordinator, you will play a vital role in managing the client experience from referral to continuity of care.
Key Responsibilities:- Develop and maintain relationships with referral sources, including assisted/independent living facilities, hospice providers, and geriatric care managers.
- Interact with prospective clients, educating them on our services and scheduling in-home visits.
- Manage the uninterrupted care of clients through the organization of family resources and interaction with other personnel, such as community providers, insurance companies, and case managers.
- Work directly with the Homecare Services Coordinator to ensure that shifts and hours are matched with caregiver qualifications.
- Minimum of high school diploma or GED.
- Minimum of one to three years of experience in a like position.
- Strong experience in sales with a proven track record of success.
- Demonstrated leadership skills and outstanding people management skills.
- Exceptional customer service skills and written / verbal communication.
- Willingness to spend extended periods of time in the field with driving as a requirement.
- A reliable vehicle and valid driver's license with the ability to pass a background check (including motor vehicle records check).
- Office environment.
- Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight.
- Extended time at a computer work screen and on the telephone.
- Extended time in motor vehicle.
Comfort Keepers is an Equal Opportunity and Affirmative Action employer, committed to diversity and inclusion. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
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