Client Service Specialist
3 days ago
At ARCXIS, we are seeking a highly organized and detail-oriented Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:- Analyze and monitor client construction schedules to schedule data collection visits accordingly.
- Effectively schedule visits while following procedure.
- Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
- Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
- Confirm all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
- Track information relating to field inspections and any issues that arise.
- Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.).
- High School Diploma, or GED
- Minimum of three (3) years general office experience
- Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
- Proven experience in data entry
- Above-average typing skills WPM
- Professional written and verbal communication skills both internal and external
- Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
- Ability to perform data entry in multiple forms of software.
- Ability to manage over 700 transactions a day, split between the scheduling team.
- Ability to think quickly on your feet for a real-time solution to a problem.
- Excellent customer service skills via phone and email.
- Excellent attention to detail is a must.
- Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
- Time Management - Ability to manage and prioritize multiple projects and deadlines
- Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
- Teamwork - Works well with others, offers assistance, and collaborates
- Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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