Client Service Specialist

3 days ago


San Antonio, Texas, United States ARCXIS Full time
Job Title: Client Service Specialist

At ARCXIS, we are seeking a highly organized and detail-oriented Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Analyze and monitor client construction schedules to schedule data collection visits accordingly.
  • Effectively schedule visits while following procedure.
  • Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
  • Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
  • Confirm all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
  • Track information relating to field inspections and any issues that arise.
  • Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.).
Requirements:
  • High School Diploma, or GED
  • Minimum of three (3) years general office experience
  • Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
  • Proven experience in data entry
  • Above-average typing skills WPM
  • Professional written and verbal communication skills both internal and external
  • Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
Qualifications and Desired Competencies:
  • Ability to perform data entry in multiple forms of software.
  • Ability to manage over 700 transactions a day, split between the scheduling team.
  • Ability to think quickly on your feet for a real-time solution to a problem.
  • Excellent customer service skills via phone and email.
  • Excellent attention to detail is a must.
  • Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
  • Time Management - Ability to manage and prioritize multiple projects and deadlines
  • Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
  • Teamwork - Works well with others, offers assistance, and collaborates
  • Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


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