Automotive Parts Specialist
2 weeks ago
Benefits:
401(k)
401(k) matching
Performance-based bonuses
Competitive salary structure
Dental coverage
Employee discounts available
Complimentary uniforms
Health insurance options
Signing bonuses
Training and development opportunities
Vision coverage
Overview
The role involves selling automotive parts to a diverse clientele, whether in-person, via the shop, or over the phone.
Key Responsibilities
- Assist all customers, both retail and shop, in selecting necessary parts in a courteous, professional, and efficient manner.
- Inform customers about related part requirements and promotions, ensuring they are aware of the complete product range.
- Respond to phone inquiries, providing pricing information and other relevant details.
- Review estimates from body shops to confirm that ordered parts are accurate and that pricing aligns with the estimates.
- Deliver exceptional service to both internal and external customers.
- Retrieve and fulfill orders from inventory.
- Alert the parts manager regarding out-of-stock items or shop supplies that require immediate attention.
- Source out-of-stock parts from external suppliers and place emergency orders when necessary.
- Notify service advisors and customers upon receipt of special orders.
- Inform the body shop when all parts have arrived and are ready for delivery.
- Follow up on back-ordered items.
- Verify will-call and back-order files weekly, returning or stocking items that are not picked up or needed.
- Restock assigned inventory on a daily basis.
- Assist outside sales representatives with their orders.
- Ensure all internal part requests are billed on service repair orders.
- Process payments from retail customers or obtain credit authorization.
- Ensure all charge sales are signed by the customer.
- Provide customers with their copy of the invoice.
- Issue credits for returned parts, ensuring the original invoice or its number is available for verification.
- Maintain organized records of all repair orders, invoices, insurance estimates, and special orders.
- Prepare orders for daily shipment, delivery, or pick-up.
- Keep front and rear counter areas tidy and organized.
- Clean computer terminals and printers daily.
- Participate in all available training programs.
- Stay updated on new products and product enhancements.
- Collaborate with the parts manager to maintain a lost sales tracking program.
- Uphold a professional appearance.
No prior experience or training is required.
Less than a high school education; or up to one month of related experience or training; or an equivalent combination of education and experience.
A high school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.
A one-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
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