Front Desk Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Airport Colorado Springs, CO. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.
Key Responsibilities:
- Guest Services: Greet and welcome guests upon arrival, register them into the computer, and provide accurate and timely information and services.
- Communication: Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a professional and courteous manner.
- Check-in and Check-out: Process guest check-ins and check-outs efficiently, ensuring all necessary information is collected and accurate.
- Room Assignments: Assign rooms to guests, ensuring they are satisfied with their accommodations.
- Problem Resolution: Promptly respond to and resolve guest complaints and concerns.
- Teamwork: Collaborate with other departments to ensure seamless operations and excellent guest service.
Requirements:
- Education: High School diploma or equivalent.
- Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic computer skills.
What We Offer:
- Competitive Pay: Competitive hourly rate and opportunities for advancement.
- Benefits: Comprehensive benefits package, including health, dental, and vision insurance, and a 401(k) plan.
- Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
- Work-Life Balance: Flexible scheduling to ensure a healthy work-life balance.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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