IT Operations Analyst
2 weeks ago
For inquiries regarding this opportunity, please reach out to our Talent Specialist.
Position: IT Operations Specialists (SAP Ariba)
Location: Remote
Contract Duration: 11 Months
Hybrid Work Possibility: To be discussed with the candidate
Role Summary:The IT Operations Specialist plays a crucial role in aligning technological solutions with organizational strategies, primarily collaborating with senior management. This position involves designing major systems and their subsystems, leveraging a comprehensive understanding of available technologies and existing frameworks.
Key Responsibilities:- Collaborate with various functional groups within the IT department to articulate and clarify business requirements, contributing to the formulation of long-term system strategies.
- Provide strategic consultancy to clients in defining or designing business processes, identifying enabling technologies that meet customer needs.
- Proactively explore ways to integrate technology into business operations, researching technical trends and competitor practices relevant to the assigned business area.
- Evaluate immediate needs through structured interviews to establish business priorities, consulting with technical experts to develop alternative solutions, and advising on options, risks, costs versus benefits, and impacts on other processes.
- Coordinate with other IT functional areas to stay updated on project statuses and inform management of progress, while also keeping technology and service managers aware of user issues.
- In specialized systems (e.g., SAP), effectively configure options to modify program functionalities.
- Ensure compliance with applicable corporate and divisional policies and procedures.
- Bachelor's Degree in IT or a related business field with 10-13 years of relevant experience.
- Consideration for Associate Degree holders with substantial experience.
- Experience managing client areas across multiple countries and divisions.
- Leadership of both offshore and onsite teams from service partners.
- Management of delivery activities for global, divisional, and local systems.
- Strong background in SAP ERP, particularly in SAP-SCM, SAP-PTP, SAP-APO, and SAP-Ariba.
- Experience with SAP SRM is advantageous.
- Ability to communicate effectively with business users and collaborate with offshore teams.
- Accountability for end-to-end support and performance reporting.
- Development of new Service Level Agreements (SLAs) and metrics as necessary.
- Fostering team motivation and collaboration.
- Effective communication and leadership skills.
- Strong problem-solving abilities and collaboration skills.
- Capability to articulate complex concepts in accessible terms for senior leaders.
- Understanding of process costs and operational effectiveness.
DivIHN, the 'IT Asset Performance Services' organization, offers Professional Consulting, Custom Projects, and Resource Augmentation services to clients in the Mid-West and beyond. Our strategic focus is on Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer and does not discriminate against any employee or qualified applicant based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status.
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