Desktop Support Specialist

1 week ago


Goodyear, Arizona, United States Catapult Solutions Group Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Desktop Support Specialist to join our team at Catapult Solutions Group. As a Desktop Support Specialist, you will be responsible for providing technical expertise and support for PC-based computers and related equipment for users.

Key Responsibilities:

  • Assist with network cabling and infrastructure setup
  • Diagnose and repair hardware and software issues on client PCs and mobile devices using approved methods and processes
  • Install and troubleshoot software for clients
  • Complete necessary internal and client-related documentation
  • Install/configure/repair network and local printers
  • Train clients on basic computer knowledge
  • Communicate and interact with end-users and internal staff to resolve IT-related issues
  • Interact with diverse internal and external users and interpret and communicate complex information
  • Work well in a team environment and independently
  • Accountable for ticket aging and response times to users
  • Display a positive and proactive attitude with customers' best interests in mind

Requirements:

  • Advanced knowledge of PC desktop support
  • Advanced knowledge of local and network printer support
  • Basic knowledge of networking
  • Excellent customer service-related skills
  • Basic knowledge of ticket-based tracking systems

Preferred Qualifications:

  • Excellent verbal and written communication skills
  • Ability to work with minimal supervision
  • Strong analytical and problem-solving skills
  • Valid driver's license
  • Dependable transportation
  • Ability to work some nights and weekends as required
  • Ability to lift 50 pounds

Education and Experience:

  • (3-6) years of experience with Windows and MacOS troubleshooting in a professional setting
  • (3-6) years of experience with Microsoft Azure and M365 administration

Additional Requirements:

  • Certification in Microsoft Azure Fundamentals, Security Fundamentals
  • Certification in Dell Hardware
  • Associate Degree in Computer Science or equivalent
  • ITIL v3 certification


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