Desktop Support Specialist
1 week ago
**Job Summary:**
We are seeking a highly skilled Desktop Support Specialist to join our team at Catapult Solutions Group. As a Desktop Support Specialist, you will be responsible for providing technical expertise and support for PC-based computers and related equipment for users.
Key Responsibilities:
- Assist with network cabling and infrastructure setup
- Diagnose and repair hardware and software issues on client PCs and mobile devices using approved methods and processes
- Install and troubleshoot software for clients
- Complete necessary internal and client-related documentation
- Install/configure/repair network and local printers
- Train clients on basic computer knowledge
- Communicate and interact with end-users and internal staff to resolve IT-related issues
- Interact with diverse internal and external users and interpret and communicate complex information
- Work well in a team environment and independently
- Accountable for ticket aging and response times to users
- Display a positive and proactive attitude with customers' best interests in mind
Requirements:
- Advanced knowledge of PC desktop support
- Advanced knowledge of local and network printer support
- Basic knowledge of networking
- Excellent customer service-related skills
- Basic knowledge of ticket-based tracking systems
Preferred Qualifications:
- Excellent verbal and written communication skills
- Ability to work with minimal supervision
- Strong analytical and problem-solving skills
- Valid driver's license
- Dependable transportation
- Ability to work some nights and weekends as required
- Ability to lift 50 pounds
Education and Experience:
- (3-6) years of experience with Windows and MacOS troubleshooting in a professional setting
- (3-6) years of experience with Microsoft Azure and M365 administration
Additional Requirements:
- Certification in Microsoft Azure Fundamentals, Security Fundamentals
- Certification in Dell Hardware
- Associate Degree in Computer Science or equivalent
- ITIL v3 certification
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