Technical Sales Support Specialist

3 days ago


Raleigh, North Carolina, United States Boon Edam Full time
Job Summary

We are seeking a highly organized and detail-oriented Technical Sales Support Specialist to join our team at Boon Edam. As a key member of our sales support team, you will be responsible for ensuring all parts orders are processed and tracked until delivery. Your excellent communication skills and ability to troubleshoot customer orders will make you a valuable asset to our team.

Key Responsibilities
  • Process all incoming purchase orders for parts orders
  • Provide documentation on product specifications as needed
  • Follow our internal parts order process, including creating order tickets in our CRM tool and tracking parts orders
  • Answer customer inquiries via email and phone regarding pricing, parts identification, and availability
  • Monitor stock levels and place internal and external part orders for restocking
  • Create and issue Return Merchandise Authorizations (RMAs)
Requirements
  • 1-3 years of administrative experience
  • Experience with CRM tools and Microsoft Office applications a plus
  • Ability to read and understand mechanical drawings
  • Strong multi-tasking and communication skills
  • Customer service-oriented and able to work independently and as a team


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