Senior Technical Support Specialist

11 hours ago


Raleigh, North Carolina, United States Cynet Systems Full time
Job Description:

The Client is seeking a highly skilled Technical Services Professional to join their team for a 12-month engagement. This individual will work closely with the Client Services Team to evaluate assigned IT incident and problem service desk tickets, prioritizing and assessing business impact. They will promote positive customer relationships, mentor others, and ensure client satisfaction and organizational success.

Key Responsibilities:

• Proactively evaluate and resolve IT incidents and problems with a sense of urgency.
• Communicate status of progress to customers and provide updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
• Serve as a resource for other technicians to help solve complex problems, utilizing extensive knowledge of computer hardware, software, peripherals, and networking protocols.
• Install and image new computers, load appropriate software, and deploy new business applications as needed.
• Configure local and network printers and peripherals, and migrate user data and profiles as computers are replaced.

Project Management:

This position requires the ability to lead projects that require directing the work of others and with some latitude on actions or decisions. The Technical Services Professional will lead team efforts, assess and integrate the skills and strengths of individuals for project and organizational success, and provide status on project work to management. They will also develop and maintain appropriate documentation for all responsible areas, including process and procedures for operational standards of daily work.

System Security:

This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. The Technical Services Professional will be aware of DOT and ITS security policies and directly involved systems and technology.

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