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Technical Support Specialist

2 months ago

Raleigh, North Carolina, United States Worldwide TechServices Full time
{"Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Worldwide TechServices. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

* Provide technical support for designated equipment and software
* Respond to client inquiries in a professional and timely manner
* Meet established customer service satisfaction criteria
* Complete administrative tasks associated with each call
* Report all activity in an accurate and timely manner

Requirements

* Technical school certification or equivalent
* 0-2 years of relevant experience
* Previous customer service experience is a plus
* Maintain all required OEM certifications
* Knowledge of relevant software and hardware
* Valid Driver's License and reliable transportation

What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity

Worldwide TechServices is an equal opportunity employer and welcomes applications from diverse candidates. All applications will be kept confidential according to EEO guidelines.