Comprehensive Loss Adjuster

2 weeks ago

Mount Laurel, New Jersey, United States Holman Enterprises Full time
Holman Enterprises is a family-owned, global leader in automotive services, guided by our core values and principles that have sustained us for over a century. Our commitment to delivering the Holman Experience is reflected in how we treat our customers and each other, fostering positive and rewarding relationships.

The automotive sectors we serve encompass fleet management and leasing, vehicle customization and enhancement, component manufacturing, productivity solutions, powertrain distribution, logistics services, commercial and personal insurance, risk management, and retail automotive sales as one of the largest privately held dealership groups in the United States.

Key Responsibilities:
  • Oversee and resolve total loss claims for the Physical Damage Waiver Program concerning Holman Owned, Insured Owned, and Third Party Owned vehicles.
  • Work closely with the First Notice of Loss Department and Accident Management to promptly identify total losses during the claims process.
  • Conduct comprehensive investigations to ascertain coverage and liability.
  • Collect and evaluate all essential documentation, including police reports, repair estimates, and statements from involved parties.
  • Assess damage to verify total loss status, considering Physical Damage Waiver Program Guidelines, industry standards, and market conditions.
  • Evaluate prior damage and its impact on the current claim.
  • Calculate the Actual Cash Value, factoring in depreciation, market value, and salvage value.
  • Engage with Physical Damage Waiver Clients, Third Party Lienholders, and repair/towing/storage vendors to negotiate and finalize settlements.
  • Prepare detailed Settlement Statements.
  • Issue settlement credits and/or payments to clients.
  • Ensure proper documentation is completed and maintained for each transaction.
  • Provide clear and timely communication to all internal and external stakeholders throughout the claims process.
  • Address and resolve client inquiries and disputes regarding total loss determinations and settlements.
  • Ensure compliance with state and federal regulations, Fair Claims Adjusting Practices, and the Physical Damage Waiver Agreement.
  • Maintain accurate and comprehensive claim files, documenting all actions and communications related to each claim.
  • Monitor and audit customer service timelines, total loss values, salvage and subrogation efforts, and program profitability.
  • Track the volume of total losses and identify red flags with individual accounts to ensure team meets organizational objectives, reporting findings and recommendations to management.
  • Provide mentorship to junior team members and new Physical Damage Waiver Adjusters.
  • Perform additional duties and special projects as assigned.
Education and Training:
  • Bachelor's Degree in a relevant field or equivalent work experience.
  • AIC, CIC, CPCU, ARM, or other Professional Property and Casualty designations are advantageous.
  • Property and Casualty License is a plus.
  • Proficient in various desktop tools, including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint).
Relevant Work Experience:
  • 5+ years of experience in claims adjusting is preferred.
  • Specialized knowledge in fleet management company vehicle repairs is preferred.
  • Experience with fleet management company IT systems is beneficial.
At Holman Enterprises, we are dedicated to providing rewarding careers and enhancing the lives of our employees and their families. We focus on hiring, training, empowering, and rewarding exceptional individuals. Our mission is to continuously improve, guided by our commitment to diversity, equity, and inclusion, ensuring that we succeed together in a trusted and supportive environment.

Holman Enterprises offers a comprehensive benefits package that goes beyond just a paycheck. We are committed to your success and well-being, providing benefits that include:
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • 401(k) plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays, Bereavement, and Jury Duty
  • Paid Pregnancy/Parental Leave
  • Paid Military Leave
  • Tuition Reimbursement
Benefits Overview:

We provide excellent benefits, including health, vision, dental, life, and disability insurance, along with a 401(k) plan featuring company match. Our time-off benefits encompass Paid Time Off (PTO), paid holidays, bereavement, and jury duty, as well as paid pregnancy and parental leave, and supplemental paid military leave for eligible employees.

Compensation:

We offer competitive salaries that reflect job-related skills, experience, relevant education or training, and geographic location, starting in the range of $67,000 to $98,125.00 USD annually for full-time employees. The annual compensation range consists of base pay earnings.

Holman Enterprises is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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