Branch Manager

2 days ago

Rochester, New Hampshire, United States Citizens Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to lead our retail banking team. As a Branch Manager, you will be responsible for driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities
  • Drive branch performance and sales growth through effective leadership and strategic planning
  • Develop and maintain a strong customer-centric culture within the branch
  • Lead and manage a team of colleagues to achieve sales goals and deliver exceptional customer service
  • Collaborate with internal stakeholders to achieve business objectives and drive operational excellence
  • Develop and implement coaching plans to assist colleagues in achieving personal and branch goals
  • Manage the branch P&L and make sound financial decisions to drive business growth
Requirements
  • 4 years sales management experience in retail or branch banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
  • Drive an exceptional customer experience validated through customer satisfaction surveys
  • Maintain strong partnerships with community and civic organizations
  • Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings
Preferred Skills
  • Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
  • For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management
Success Factors
  • Holding others accountable
  • Coaching
  • Inspiring
  • Team Leadership
  • Customer service
  • Risk acumen
  • Business partnering
  • Problem solving
  • Retail banking
  • Talent sourcing and assessment
Work Schedule

Varies with branch needs and may include weekends and evenings

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.

Employment decisions are based solely on experience, performance, and ability.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.

Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.

Any offer of employment will include further information.

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