Branch Manager

2 days ago


Rochester, New Hampshire, United States Citizens Financial Group, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to lead our retail banking team. As a key member of our leadership team, you will be responsible for driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities
  • Drive branch performance and sales growth through effective leadership and strategic planning
  • Develop and implement customer-centric strategies to enhance customer experience and loyalty
  • Lead and manage a team of colleagues to achieve sales goals and objectives
  • Collaborate with cross-functional teams to achieve business objectives and drive operational excellence
  • Develop and implement coaching plans to assist colleagues in achieving personal and branch goals
  • Manage branch P&L and make sound financial decisions to drive business growth
Requirements
  • Prior banking experience required
  • Associate's or Bachelor's degree preferred
  • Leadership experience with proven ability to coach and develop colleagues
  • 4 years sales management experience in retail or branch banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
Preferred Skills
  • Experience managing a branch with an FTE count up to 8 or more
  • For multi-site locations, qualified candidate will be skilled in remote or multi-unit management
Success Factors
  • Holding others accountable
  • Coaching
  • Inspiring
  • Team leadership
  • Customer service
  • Risk acumen
  • Business partnering
  • Problem solving
  • Retail banking
  • Talent sourcing and assessment
Work Schedule

40 hours per week, varying with branch needs and may include weekends and evenings


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