Branch Manager

5 days ago

Rochester, New Hampshire, United States Citizens Full time
Job Description

Job Title: Branch Manager

Job Summary:

We are seeking a highly skilled and experienced Branch Manager to lead our team and drive sales growth, customer experience, and operational excellence in our branches. As a Branch Manager, you will be responsible for creating and maintaining a strong customer-centric culture, mentoring and managing branch colleagues, and driving sales goals through inspirational leadership and collaborative partnerships.

Key Responsibilities:

  • Drive sales growth and customer experience through inspirational leadership and collaborative partnerships
  • Create and maintain a strong customer-centric culture
  • Mentor and manage branch colleagues
  • Develop and implement coaching plans to assist colleagues in achieving personal and branch goals
  • Lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded
  • Represent the company as an ambassador in the field and community

Requirements:

  • Prior banking experience required
  • Associate's or Bachelor's degree preferred
  • Leadership experience with proven ability to coach and develop to drive sales excellence, customer service, and operational integrity
  • 4 years sales management experience in Retail or Branch Banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
  • Drive an exceptional customer experience validated through customer satisfaction surveys
  • Maintain strong partnerships with community and civic organizations
  • Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings

Preferred Skills/Experience:

  • Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
  • For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management

Success Factors:

  • Holding others accountable
  • Coaching
  • Inspiring
  • Team Leadership
  • Customer service
  • Risk acumen
  • Business partnering
  • Problem solving
  • Retail banking
  • Talent sourcing and assessment

Work Schedule:

Hour per Week: 40

Work Schedule: Varies with branch needs and may include weekends and evenings

Equal Employment Opportunity:

Citizens is an equal employment opportunity employer and welcomes applications from diverse candidates.

Background Check:

Any offer of employment is conditioned upon the candidate successfully passing a background check.

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