BDC Client Relations Specialist
2 weeks ago
Join Our Team at Chevrolet of Milford
We are currently seeking enthusiastic individuals to become part of our thriving Business Development Center. While prior experience in a BDC or Call Center is advantageous, it is not a strict requirement. Bilingual candidates are highly valued. Our compensation structure includes a solid base salary along with commission opportunities, ensuring a stable income with significant earning potential.
Key Responsibilities
- Engage with potential customers through various channels including internet inquiries, phone calls, and dealership visits.
- Provide exceptional customer service and maintain relationships with previous clients.
- Monitor and follow up on internet leads effectively.
- Utilize active listening skills to assess each customer's vehicle requirements.
- Adhere to established call and email protocols.
- Schedule, confirm, and follow up on sales and service appointments.
- Conduct customer satisfaction surveys.
- Perform additional tasks as needed.
Candidate Profile
We are looking for motivated individuals who thrive in a dynamic environment where each day presents new challenges. Strong verbal and written communication skills, along with a friendly demeanor, are essential.
The ideal candidate will possess:
- A high school diploma or GED.
- Preferably experience in a BDC or call center setting.
- Excellent customer service and communication abilities.
- The capability to build rapport and foster relationships for repeat business.
- Strong organizational and multitasking skills.
- Basic computer skills.
- A verifiable work history.
- A professional appearance and attitude.
- Proficient English language skills.
Benefits Offered
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Flexible spending accounts.
- Paid time off.
- Company-sponsored training programs.
- Employee discounts.
If you are seeking a workplace that values your contributions and offers opportunities for growth and development, consider joining us at Chevrolet of Milford.
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