Box Office Ticket Sales Associate

5 days ago


Vienna, Virginia, United States ASM Global Full time
About the Role

Capital One Hall, a state-of-the-art entertainment venue, is seeking a skilled Box Office Ticket Sales Associate to join our team. As a key member of our box office staff, you will be responsible for providing exceptional customer service, handling ticket sales, and ensuring a seamless experience for our patrons.

Key Responsibilities
  • Provide excellent customer service, responding promptly to customer needs and resolving guest complaints within scope of authority.
  • Efficiently and courteously answer questions concerning event availability, pricing, seat selection, scheduling, and parking.
  • Utilize and balance a cash drawer with various tender types.
  • Able to work independently and handle most questions without assistance.
  • Perform other duties as assigned by the Box Office Manager.
Requirements
  • Excellent communication skills as well as interpersonal skills to deal effectively with all business contacts.
  • Able to take initiative and exhibit flexibility.
  • Effectively communicate in English, both written and oral forms.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.
  • High School diploma or equivalent.
  • Six (6) months experience with customer service and cash handling.
  • Previous experience in a similar type entertainment venue.
  • Ticketmaster experience preferred.
About ASM Global

ASM Global is a world leader in facility management, dedicated to delivering exceptional experiences for our clients and their patrons. We are committed to providing a diverse and inclusive work environment, and we encourage women, minorities, individuals with disabilities, and protected veterans to apply.



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