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Customer Service Technical Specialist

2 months ago

Henderson Colorado, United States Veolia Full time
Job Overview

Targeted Annual Compensation:
Minimum of $65,000 to a maximum of $75,000

EMPLOYEE BENEFITS
Veolia offers a comprehensive benefits package that includes paid time off, health, dental, and vision insurance. Employees are also eligible to participate in an employer-sponsored 401(k) plan to prepare for retirement. For union-represented employees, pay and benefits are outlined in their collective bargaining agreement.

Position Objective:

The objective of this role is to oversee the customer fulfillment process from the initial custom order through to billing, ensuring seamless coordination among various roles involved in the process.

This position is dedicated to meeting customer needs and delivering exceptional service in the most efficient and cost-effective manner for ESS.


Key Responsibilities:


Act as the primary liaison for customers within designated branch territories, ensuring an outstanding customer experience by managing all facets of the customer service cycle.

Oversee all communications (both internal and external) related to customer service, recognizing that effective communication is paramount.


Develop new Waste Information Profiles (WIPs) and determine the appropriate approval codes.

When necessary, collaborate with the Technical & Regulatory Specialist (TRS) for assistance in creating new, complex WIPs and for decisions regarding suitable approval codes, including the establishment of new approvals for Veolia or third-party facilities.

Process customer orders for service requests and manage the creation of Jobs and Tickets, ensuring all necessary information is gathered to produce accurate and detailed documentation, thereby minimizing errors.


For customer requests involving new waste streams outside existing pricing categories:

  • For lower-value accounts, provide the branch standard rate.
  • For higher-value or strategic accounts, coordinate with the Account Manager to provide a quote.

Once a new rate is established with the customer, collaborate with the Contract Control Manager to update the account pricebook.

After creating a detailed Job/Ticket, coordinate pickup requests with the scheduler and communicate the confirmed date to the customer.


Review and manage all ticket errors following the Holding Tank conversion, with the understanding that HT conversion will be managed by Operations.

For any ticket errors resulting from pricebook setup (e.g., non-existent prices), work with the Contract Control Manager to rectify and update.

Collaborate with the Billing Coordinator on invoicing for customer jobs.


Address all other incoming customer requests, reaching out to internal Veolia resources as necessary.