Customer Service Representative

5 days ago


Henderson, Nevada, United States Reliable Service Pros Full time
Job Summary

We are seeking a highly skilled Customer Service Agent to join our team at Reliable Service Pros. As a key member of our property maintenance team, you will be responsible for providing exceptional customer service and resolving technical issues via phone.

Key Responsibilities:

  • Respond to customer inquiries and resolve complaints in a timely and professional manner
  • Provide accurate and helpful information about service requests and maintenance procedures
  • Troubleshoot and resolve technical issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of troubleshooting methods used to diagnose maintenance requests

Requirements:

  • Previous experience in customer service, property maintenance, or a related field
  • Ability to build rapport with clients and provide excellent communication skills
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Bilingual preferred
  • Must have a computer with reliable high-speed internet and a quiet environment to work

About Us:

We are a US-based company headquartered in Henderson, NV, specializing in property maintenance while protecting and preserving our clients' assets. Our team is dedicated to providing exceptional service and support to our clients.



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