Help Desk Support Specialist
4 weeks ago
Job Title: Help Desk Support Specialist
Job Summary:
We are seeking a skilled and customer-oriented Help Desk Support Specialist to provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of our IT infrastructure.
Key Responsibilities:
- Provide first-level support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve issues related to Office 365, Intune, Defender, Azure, and desktop environments.
- Assist users with setup, configuration, and troubleshooting of workstations, printers, and other peripheral devices.
- Manage user accounts, permissions, and access within Office 365.
- Support email configuration, troubleshooting, and maintenance in Outlook.
- Assist with SharePoint and OneDrive support and administration.
- Deploy, configure, and manage devices using Microsoft Intune.
- Ensure devices are compliant with security policies and standards.
- Monitor and manage endpoint protection using Microsoft Defender.
- Provide support for Azure-based services and resources.
- Assist with the deployment and management of virtual machines and other Azure resources.
- Troubleshoot connectivity and performance issues related to Azure services.
- Install, configure, and maintain desktop and laptop computers.
- Support software installations, updates, and patches.
- Perform routine maintenance and updates to ensure optimal performance.
- Respond promptly to support requests and document resolutions.
- Maintain effective communication with end-users, keeping them informed of issue status and resolution.
- Provide training and guidance to end-users on best practices and use of IT resources.
- Maintain accurate records of support requests and resolutions in the helpdesk ticketing system.
- Create and update technical documentation and knowledge base articles.
- Generate reports on support metrics and trends.
- Proven experience as a Helpdesk Support Specialist or similar role.
- Strong knowledge of Office 365, Intune, Defender, and Azure.
- Proficiency in desktop support for Windows and Mac operating systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Requirements:
- Proven experience as a Helpdesk Support Specialist or similar role.
- Strong knowledge of Office 365, Intune, Defender, and Azure.
- Proficiency in desktop support for Windows and Mac operating systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
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