Customer Success Manager II

4 weeks ago


Boston, Massachusetts, United States OpenGov Full time
Customer Success Manager II

At OpenGov, we're passionate about powering more effective and accountable government. As a Customer Success Manager II, you'll play a critical role in maintaining and growing our business relationships with government customers. Your goal will be to understand their goals, pain points, and workflows to drive product adoption, retention, and program expansion.

Key Responsibilities:
  • Use a consultative approach to drive platform adoption, engagement, and expansion across a territory of 40-80 government customers.
  • Build strong relationships with customers and make them OpenGov evangelists, ensuring high customer retention and satisfaction rates.
  • Monitor customers' health, usage, and ongoing/changing needs and execute playbooks to assist them in maximizing value from our solutions.
  • Maintain a deep understanding of the product and communicate features and functionality that will improve their workflow.
  • Develop and execute plans to expand relations with customers at both elected and appointed official levels.

Requirements and Preferred Experience:
  • 4-8 years of experience in Customer Success Management within a fast-growing company.
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs.
  • Proven experience working at SaaS companies and solutions.
  • Strong interpersonal skills and track record of building collaborative relationships.

What makes OpenGov unique:
  • Leadership: Our CEO, Zac Bookman, is a mission-driven leader who has been recognized for his innovative approach to government technology.
  • Growth: We've achieved record-breaking growth with 1,800+ governments using our products.
  • Culture: We're a winner of the 2023 Top Workplaces USA award and have been recognized for our commitment to diversity and inclusion.


  • Boston, Massachusetts, United States OpenGov Full time

    At OpenGov, we're passionate about empowering government agencies to make data-driven decisions and improve the lives of their citizens. As a Customer Success Manager II, you'll play a critical role in helping our customers achieve their goals and maximize the value of our solutions.Key Responsibilities:Develop and execute plans to drive customer adoption...


  • Boston, Massachusetts, United States LinkSquares Full time

    Customer Success ManagerAt LinkSquares, we're on a mission to help our customers grow by delivering best-in-class services and support. As a Customer Success Manager, you'll play a critical role in achieving this goal by leading a team of Customer Success Managers (CSMs) and driving the vision for our customer experience.Responsibilities:Manage a team of...


  • Boston, Massachusetts, United States Smartsheet Full time

    Job SummarySmartsheet is seeking a highly skilled Manager of Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and partnering with internal teams to execute on our company vision.This is a unique opportunity to make a significant impact on our...


  • Boston, Massachusetts, United States Seekup Strategies Full time

    Customer Success ManagerAt Seekup Strategies, we are seeking a dedicated Customer Success Manager to manage and optimize the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.Key Responsibilities:Provide an exceptional customer experience by adopting a customer-first mindset.Take ownership of all...


  • Boston, Massachusetts, United States Board International Full time

    Job DescriptionAt Board International, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship building.Key Responsibilities:Develop and execute customer success plans to drive...


  • Boston, Massachusetts, United States Amwell Full time

    Customer Success ManagerAmwell is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products, and driving growth and retention.Key...


  • Boston, Massachusetts, United States Rhapsody Full time

    About RhapsodyRhapsody is a leading provider of healthcare IT solutions, dedicated to accelerating innovation and improving outcomes through seamless data exchange and quality solutions.Job SummaryThe Customer Success Manager will play a pivotal role in ensuring customer satisfaction and driving long-term business relationships. This individual will oversee...


  • Boston, Massachusetts, United States Verve Full time

    About VerveVerve is a pioneering company that is revolutionizing the wearable solutions industry by empowering individuals to move freely and safely. We are seeking a highly skilled and dedicated Customer Success Manager to drive our commercialization and go-to-market strategy.This role offers a unique opportunity to work with a talented team of experts who...


  • Boston, Massachusetts, United States BOARD International Full time

    At Board International, we're looking for a Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for retaining, building, and growing our current customer base.Working closely with our sales teams and acting as a bridge between various teams, you will ensure that our customers are up for success....


  • Boston, Massachusetts, United States Rhapsody Full time

    About Rhapsody:Rhapsody is a leading healthcare IT company that aims to accelerate innovation by easing data access burden. Our mission is to change the way healthcare data is exchanged between providers and health insurance companies.We provide data exchange and data quality solutions that enable information to move seamlessly from one system to another....


  • Boston, Massachusetts, United States TetraScience Full time

    About the RoleTetraScience is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering an elite customer experience by employing a customer-centric approach.Key Responsibilities:Own all aspects of customer relationships, including retention, expansion, and...


  • Boston, Massachusetts, United States Beacon Hill Full time

    Job Summary:We are seeking a highly skilled Customer Success Manager to oversee a team of Customer Service Representatives and manage escalations, processes, and workflow in a growing medical supply company.The ideal candidate will have 2+ years of work-related supervisory or management experience in a healthcare-related field and excellent customer service...


  • Boston, Massachusetts, United States Amwell Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at Amwell. As a key member of our customer-facing organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Build and maintain strong relationships with customers...


  • Boston, Massachusetts, United States Trellix Full time

    About the RoleThe Senior Customer Success Manager is a key position at Trellix, responsible for driving customer loyalty, adoption, and implementation of our cybersecurity solutions. This role requires a dynamic and customer-centric individual who can consult with large customer accounts, articulate the value of our solutions and services, and promote...


  • Boston, Massachusetts, United States Siemens Digital Industries Software Full time

    Mendix – the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...


  • Boston, Massachusetts, United States PTC Full time

    Transforming the Physical WorldAt PTC, we're revolutionizing the way companies operate and create value. As a Customer Success Manager, you'll play a critical role in helping our Enterprise customers get the most out of our solutions.Our software brings together the physical and digital worlds, enabling companies to improve operations, create better...


  • Boston, Massachusetts, United States Konica Minolta Business Solutions Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Success Manager to join our team at Konica Minolta Business Solutions Ltd. As a key member of our customer success team, you will be responsible for driving growth and expansion of our existing customer base, while fostering strong relationships with our customers.Key...


  • Boston, Massachusetts, United States Seekup Strategies Full time

    Customer Success Manager – Cloud DataOur company is a pioneering Scientific Data and AI Cloud company, distinguished by its unique, open, and purpose-built platform that integrates deep scientific expertise with cutting-edge technology. The company is dedicated to accelerating and enhancing scientific outcomes through its collaborative cloud solution and...


  • Boston, Massachusetts, United States Cengage Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for driving customer retention and sales growth through support of customers with their digital solutions.Key Responsibilities:Build consultative relationships with customers to...


  • Boston, Massachusetts, United States Lilt Full time

    Job DescriptionLILT is a leading AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy. Our stack, comprising a Contextual AI Engine, Connector APIs, and Human Adaptive Feedback, enables businesses to deliver multilingual, digital customer experiences at scale.As a Customer Success Manager, you will...