Enterprise Customer Support Team Lead
3 weeks ago
We are seeking an experienced Technical Support Operations Manager to lead our customer support team and drive exceptional customer satisfaction. As a key member of our team, you will be responsible for managing a team of support professionals, providing training and mentoring, and fostering a culture of accountability and excellence.
Key Responsibilities- Manage a team of customer support engineers, ensuring timely and effective resolution of customer issues.
- Provide training and mentoring to ensure the support team is knowledgeable about Axway's products and services.
- Foster a culture of accountability, knowledge sharing, and excellence within the support team.
- Regularly conduct one-on-one meetings, performance reviews, and career development discussions with direct reports.
The ideal candidate will have prior experience in complex enterprise customer environments, strong leadership abilities, and excellent communication skills. A good understanding of software development and support processes is also required.
A strong technical background, particularly in Linux/Unix troubleshooting/administration, networking, and web technologies, is highly desirable. Experience with APIs, virtual machines, and enterprise SaaS solutions is also a plus.
What We OfferWe offer a competitive salary of $120,000 per year, a dynamic work environment, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please apply.
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