Enterprise Customer Support Team Lead

3 weeks ago


Scottsdale, Arizona, United States Axway Software SA Full time
About the Role

We are seeking an experienced Technical Support Operations Manager to lead our customer support team and drive exceptional customer satisfaction. As a key member of our team, you will be responsible for managing a team of support professionals, providing training and mentoring, and fostering a culture of accountability and excellence.

Key Responsibilities
  • Manage a team of customer support engineers, ensuring timely and effective resolution of customer issues.
  • Provide training and mentoring to ensure the support team is knowledgeable about Axway's products and services.
  • Foster a culture of accountability, knowledge sharing, and excellence within the support team.
  • Regularly conduct one-on-one meetings, performance reviews, and career development discussions with direct reports.
Requirements

The ideal candidate will have prior experience in complex enterprise customer environments, strong leadership abilities, and excellent communication skills. A good understanding of software development and support processes is also required.

A strong technical background, particularly in Linux/Unix troubleshooting/administration, networking, and web technologies, is highly desirable. Experience with APIs, virtual machines, and enterprise SaaS solutions is also a plus.

What We Offer

We offer a competitive salary of $120,000 per year, a dynamic work environment, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please apply.


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