Account Coordinator

2 weeks ago

Tacoma WA USA, United States Seneca Holdings LLC Full time
Job Title: Account Coordinator / Training Roles Manager

Great Hill Solutions, a part of the Seneca Nation Group (SNG) portfolio of companies, is seeking a highly skilled Account Coordinator / Training Roles Manager to join our team. As a key member of our team, you will be responsible for managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities.

Key Responsibilities:
  • Manage the MHS GENESIS Account Provisioning process, including assignment and coordination of end user MHS GENESIS required training.
  • Attend informational meetings, conference calls, and briefings regarding MHS Genesis roles and account-related topics.
  • Assign and coordinate required MHS GENESIS end user training and requests training domain access.
  • Coordinate with Issue Resolution Specialist to support resolving issues related to end user MHS GENESIS accounts.
  • Submit tickets to initiate MHS Genesis account creation and provisioning for end users.
  • Troubleshoot issues with end users who are experiencing functionality problems related to their MHS GENESIS account.
  • Identify, evaluate, and provide feedback to Managers and Senior Leaders on issues or suggested improvements.
  • Conduct presentations during meetings to address MHS GENESIS account provisioning updates and/or MHS GENESIS training coordination trends.
Requirements:
  • Must be able to obtain a Public Trust clearance.
  • Able to interact and communicate at all levels of the Medical center at Travis Air Force Base.
  • Experience with MHS Genesis preferred.
  • Excellent interpersonal skills-verbal, written, and spoken.
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
  • Must be willing to report on-site on a daily basis.
Education and Experience:
  • High School Diploma Required.
  • Associate's degree - Bachelor's preferred.
  • 3 years' experience with similar professional experience.
  • Excellent verbal and written communication skills.
Diversity, Equity & Inclusion Statement:

The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information, and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

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