Insurance Client Support Specialist
2 weeks ago
We are seeking a committed professional to become a vital member of our dynamic team as an Insurance Client Support Specialist. In this position, you will be instrumental in providing exceptional service to our insurance company clients and policyholders.
About CityScape Metro Group:
CityScape Metro Group has achieved impressive growth by emphasizing excellence in service delivery. Recognized among the top 1% of Realtors globally under 40, we are one of the fastest-growing Real Estate firms in the Northern Virginia, DC, Maryland area. Here, you will find opportunities for career progression and personal development.
Key Responsibilities:
- Accurately process client policy changes based on the information provided
- Maintain comprehensive records of customer interactions and proactively follow up on their feedback
- Respond to incoming inquiries related to insurance policies, coverage concerns, client complaints, and general questions
- Resolve client issues and complaints, providing appropriate solutions and ensuring the matter is fully addressed
- Stay informed about current marketing initiatives to effectively respond to insurance-related inquiries
Qualifications:
- Familiarity with insurance policies and procedures is advantageous
- Strong interpersonal, communication, and active listening skills are crucial
- Previous experience in a customer service role is required
- Ability to utilize databases for client information management and proficiency in Microsoft Office for document preparation
- A high school diploma or GED equivalent is mandatory
Compensation:
$60,000 - $80,000 annually
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