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Insurance Service Advisor

2 months ago

Williamsburg, Virginia, United States CityScape Metro Group Full time
Insurance Service Advisor

We are seeking a committed professional to become a vital member of our dynamic team as an Insurance Service Advisor. In this position, you will be instrumental in providing exceptional support to our insurance clients and policyholders.

About CityScape Metro Group:
CityScape Metro Group has achieved impressive growth, exceeding 400% in the last year by prioritizing excellence. As a recognized leader in the real estate industry, we are proud to be among the top 1% of Realtors globally under 40, distinguishing ourselves as one of the fastest-growing firms in the Northern Virginia, DC, and Maryland regions. We offer numerous opportunities for professional development and career progression.

Key Responsibilities:

  • Accurately process client policy adjustments based on the information provided
  • Maintain comprehensive records of customer interactions and proactively follow up on their feedback
  • Respond to incoming inquiries related to insurance policies, coverage concerns, consumer complaints, and general questions
  • Address client issues and complaints, provide appropriate solutions, and ensure resolution
  • Stay informed about current marketing strategies to effectively respond to insurance-related inquiries

Qualifications:

  • Familiarity with insurance policies and schedules is advantageous
  • Strong interpersonal, communication, and active listening skills are essential
  • Previous experience in customer service is required
  • Proficient in using databases for client information management and Microsoft Office for document preparation
  • A high school diploma or GED equivalent is mandatory

Compensation:
$60,000 - $80,000 annually